Multifunctional centers of public services. Multifunctional centers providing state and municipal services

Multifunctional centers for the provision of public services represent a kind of point of contact between the authorities and the people. It should be noted that until 2014, the government adjoined the people only on weekdays. From January 1, 2014, the multifunctional service centers moved to a new work schedule. Currently, the MFC's work schedule in Moscow is a permanent job seven days a week. The working day in the multifunctional center begins exactly at 08.00 am, and ends exactly at 20.00. Over 11 hours of work (with the exception of the lunch break), the employees of multifunctional centers manage to serve a very large number of customers. This is facilitated not only by a long working day, but also by a well-established labor process and qualified personnel of this institution.

An important detail is that with the advent of the public services portal on the Internet, the need for personal visits to multifunctional centers has significantly decreased. Since the working day in the MFC starts quite early and ends late in the evening, citizens have the opportunity to send electronic applications through the public services portal right from home. And the employees of the multifunctional center will take care of the rest of the documents.

Every day, approximately 60,000 people turn to Moscow's multifunctional centers for the provision of public services. For fast and comfortable servicing of such a large number of people about 4500 reception windows are involved. Thanks to the well-coordinated work of the personnel of the multifunctional centers, the maximum amount of waiting time in the queue does not exceed 15 minutes, which, in fact, allows serving such a large flow of customers daily.

During the New Year holidays, the MFC operates in Moscow as follows:

Until December 29, inclusive, all offices will operate as usual.
On December 30 and 31, all branches of multifunctional centers for the provision of public services will stop accepting documents. On these days, only the issuance of documents and the provision of advice to clients on issues of interest to them will be made.
Also on December 31, the working day in all branches of the MFC will be reduced by 1 hour.
In the period from January 1 to January 8, all branches of multifunctional centers for the provision of state and municipal services will be closed. At this time, electronic applications will not be accepted through the public services portal.
From January 9, all branches of the MFC start working according to the standard schedule.

Currently in Moscow there are more than 100 points of multifunctional centers where citizens can get most of the range of public services without reference to registration of their place of residence. Every month all Moscow MFC service more than 1.5 million customers. The annual number of citizens who applied to multifunctional centers for public services exceeds 15 million people. Such a huge number of customers, in the first place, manage to maintain due to the long working hours of the MFC in Moscow. And, since the government Russian Federation does not stop work on finding new solutions that can have a significant impact on the modernization and acceleration of the labor process without losing its quality; in the future this figure will only grow.

MFC mode of operation in Moscow

It should be noted that the mode of operation of individual specialists of multifunctional centers for the provision of public services has a slight difference from the standard work schedule. Some of them do not work on Sunday, and on Saturday they have a shorter working day (until 4 pm). Therefore, referring to the MFC, find out in advance the work schedule of the specialist you need. This will help you in the future to avoid unforeseen situations in the form of wasted time. With the help of the public services portal, you can make an appointment with the necessary employee in advance.

The portal of public services for citizens provides an opportunity to choose from the list of currently existing MFCs the most convenient option in terms of location. The portal also indicates the time of work of the MFC in Moscow (this section also indicates the work schedule of certain specialists of this organization). It should also be noted that the full list of addresses, contact phone numbers and work schedule can be found in the corresponding section of the websites of multifunctional centers for the provision of public services.

The operating time of the MFC in Moscow during holidays is in most cases indicated a few days before the holiday date. On the pre-holiday day, the work schedule of employees of multifunctional centers for the provision of public services is usually reduced by one hour (or by several hours, depending on the specific case). On holidays, all offices are closed. Reception and processing of documents is suspended. The workflow is fully resumed immediately after the holidays. Therefore, the preferred option would be to contact the multifunctional centers for the provision of public services either a week or two weeks before the holiday date, or on the first day after the holidays. This will allow you to save quite a significant amount of time for registration. necessary documents and going through all the required procedures. In extreme cases, you will have to wait a few extra days before the end of the paperwork.

It should also be noted that submitting documents to the MFC is more preferable at the beginning of the week. Although on weekends, multifunctional centers for the provision of public services in most cases are open and operate in standard mode, there are sometimes exceptions, during which some offices may be closed at the weekend. To avoid such unpleasant and unforeseen situations, familiarize yourself in advance with the work schedule of your choice on the public services portal of the multifunctional center department.

General conditions of operation of the MFC in Russia

Multifunctional centers provide public services to citizens of the Russian Federation seven days a week. Starting from 08.00 and finishing 20.00, the continuous receipt and processing of incoming documentation is conducted. Due to the presence of a wide range of departments that the MFC serves, this institution is able to provide citizens with public services in any sphere, be it law, finance, health care, business, motor transport and much more. A large number of offices in Moscow and a long work schedule allow multifunctional centers to provide public services to a very large number of citizens. And every year this figure is constantly increasing. Working without days off allows MFC clients to turn to their services at any convenient day for themselves. It is this reason that is one of the key factors for the increasing popularity of this institution.

Multifunctional centers providing state and municipal services (MFC) began to open in Russia in 2010. In the past 3 years, this process has been particularly active. According to the Ministry economic developmenttoday there are more than 2.5 thousand centers and more than 10 thousand MFC offices in the country. The network covered not only major cities, but also small settlements. Authorities report that about 94% of the country's inhabitants have the opportunity to contact the government through the “one-stop shop” service. And the Russians are actively taking advantage of this opportunity - only in Moscow, about 70–80 thousand people receive MFC services every day.

What are multifunctional centers

Multifunctional center of state and municipal services - an institution that is a link between state or municipal authorities and the ordinary citizen of the country. The project was created with the aim of making it easier for Russians to access the services of the authorities that may be needed in a given life situation. An extensive system of centers allows a citizen to get a service near his place of residence and without queues. In addition, with his problem, he goes not to a stern official, but to a friendly employee in a multifunctional center. As a result, not only time is saved, but also nerves, because none of us likes to go to court.

World experience shows that the creation of a unified service significantly increases the efficiency of the process of citizens receiving services of state bodies. The results of sociological studies suggest that the most frequent problems faced by people when applying to “official bodies” are:

queues;
the need to re-apply;
the need to submit a voluminous package of documents that need to be collected by visiting other authorities;
poorly organized process of informing visitors about the services of the body.

To solve all these problems and is intended to introduce the service of "one window". Now a person does not need to knock down the thresholds of several institutions, since all questions are solved in one place - in the MFC. Addresses, phone numbers and mode of operation of the centers can be found on their official sites and on the public service portals of each region.

How the MFC works

The “one-stop shop” service implies that the services of state bodies of all levels - federal, regional and municipal - are in one place. At the same time, multifunctional centers and departments interact with each other on the basis of concluded agreements. They cover the procedure for the exchange of documents and information, deadlines for the implementation of procedures and the responsibility of all participants in the process.

In practice, it works very simply - a person treats his problem to the center as an intermediary. The most commonplace example is that the visitor needs the services of a “passport office” (an extract from the house register or some similar reference was needed). The MFC, through the information system, contacts the appropriate authority, enters customer data and generates the necessary document. Another common example is the registration of registration (registration). In this case, of course, one visit will not manage. The MFC accepts the citizen's document and transfers it to the appropriate unit of the Migration Service, where the registration is carried out. In due time, the document is sent back to the MFC, from where a citizen can pick it up. Turning to the multifunctional center for the provision of municipal services for "registration", a person receives a result in about a week, and he is freed from the need to visit the FMS authorities personally.

Which authorities can contact through the service "one window"

Government Decree No. 797 of September 27, 2011 establishes a list of services that can be organized in multifunctional centers. The functions of the IFC include the organization of the services provided by the following bodies and services:

The Ministry of Internal Affairs (MVD) - providing information on the presence (absence) of a criminal record, on the fact of criminal prosecution or its termination, on administrative violations in the field of traffic rules.
The Federal Migration Service (since 2016 acts as a subdivision of the Ministry of Internal Affairs) - receiving and issuing documents on registration at the place of residence or stay (including registration of foreigners and stateless persons), issuing a civil passport, receiving documents on an international passport (until MFC passport is not fully processed, but only accept documents, that is, a person will have to come in person to get a passport at the FMS).
Pension fund - registration of citizens, issuance of a certificate for maternity capital and consideration of applications for disposing of them, accepting applications for benefits or refusing them, accepting applications for transfer to a non-state pension fund, accepting applications for establishing benefits and supplements to it, informing on the state of the pension account, on social assistance, on pension legislation and much more.
Federal Bailiff Service (FSSP) - informing about the availability of enforcement proceedings regarding citizens and legal entities.
Registry offices - registration and dissolution of marriage, registration of birth and death of a person, issuance of certificates and extracts.
Rosreestr - registration of rights to real estate and transactions with it, cadastral registration, the provision of information from the Real Estate Register and Cadastre.
The Federal Property Management Agency - preliminary approval and provision of land plots (with and without tenders), issuing extracts from the Register of Federal Property.

In addition, regional bodies executive power and local governments (administrations) can provide public services through the MFC, the list of which includes more than 70 items. They include a wide range of services in the field of family and childhood: putting in line for a place in kindergarten, addressing issues of adoption of children, accrual of benefits and other measures to support large families. In addition, it is possible to transfer through the MFC readings of water and electricity meters, register with the labor exchange, initiate the process of issuing a building permit or redeveloping an apartment, and receive a lot of various services. Some MFCs provide assistance in obtaining licenses, permits for the installation of advertising structures, a hunting ticket, and so on.

How MFC can help entrepreneurs

The functions of the MFC can be useful for persons who are or are only going to start an entrepreneurial activity. Among other things, they can contact the following authorities:

Federal Tax Service (FTS) - registration individuals as individual entrepreneurs and peasant farms, providing information from various open state registries (taxpayers, legal entities, entrepreneurs, disqualified persons), accepting applications for issuing a certificate of tax payment, informing citizens about tax legislation.
Rospotrebnadzor - giving notifications to entrepreneurs engaged in certain types of activities;
The social insurance fund is the reception of statements, registration and deregistration of entrepreneurs acting as insurers.

Government services and a bit more

The service of multifunctional centers does not stand still - there are possibilities in the legislation to expand its powers. This means that the list of services will be expanded. For example, from the end of 2016 it will be possible to exchange in the MFC driver's license or restore them in case of loss (now it is only possible in the traffic police). In addition, the Ministry of Economic Development is talking about the imminent introduction by experiment of the opportunity for the population to get a passport to the MFC without visiting the FMS.

In addition, the Ministry of Economic Development and Trade recommends that services develop ancillary services that would make customer circulation completely comfortable. For example, installation of ATMs, payment terminals and copying equipment, the provision of legal and notarial services, as well as access to the Internet.

Differences in MFC activities by region

For the time being, the “one window” service in each region provides its own set of services. In some regional MFCs (Moscow, St. Petersburg) more services are provided than in populated areas of smaller scale. In addition, within the same city, different divisions of service may render services that differ in their set. The most popular of them, such as registration or receipt of certificates, are performed in most departments. More “narrow” services, for example, advising on pension and tax issues, accounting for foreign citizens, interaction with businessmen and others, are implemented only in some offices and centers.

The leader in terms of the number of IFCs is Moscow: 163 points of customer service were created in the city through the “one-stop shop” system. Moscow’s public service centers provide the most comprehensive list of public services for visitors, and they are constantly expanding. For example, quite recently, according to the mayor Sergey Sobyanin, it became known that an experiment on registration of pensions in the MFC is planned soon.

The cultural capital of Russia lags slightly behind Moscow in terms of the number of MFCs - St. Petersburg has 58 such institutions. However, it is worth considering that the population of the city is 2.5 times less than in Moscow. Therefore, in the two largest cities of Russia, the coverage of residents by public service centers is about the same - for 70–80 thousand residents there is one center or office of the MFC. St. Petersburg, like Moscow, provides its residents with the widest range of public services that can be obtained from the “one stop shop” service.

In addition, the leaders in the number of centers are Rostov and Volgograd regions, as well as the Krasnodar Territory.

How quickly can you get services at the MFC?

Each public service has a deadline set by law, which the authorities do not have the right to violate. For example, for registration of registration at the place of residence (stay), this period is 3 days from the time when the documents are received by the registration authority (migration service). The functions of the MFC include the transfer of documents to the appropriate state structure, which requires additional time. Most often it is no more than two or three days. Thus, the term of service is increased slightly, but the level of convenience for the client - on the contrary.

According to the centers themselves, there are practically no queues at them. For example, in Moscow, only 1% of MFC clients are waiting for more than 15 minutes. Mode of operation in institutions of different cities is set so that visitors can use their services during off-hours. There are offices open until 21:00, as well as on Saturdays. And in the capital of Russia they went even further - here the centers work from 8:00 to 20:00 every day without days off. It should be noted that in order to receive some services, you must make an appointment in advance through the MFC website.

Legal regulation

The activity of the MFC is regulated by Federal Law No. 210-FZ of July 27, 2010. It establishes the principles of organization of the service, the rights and obligations of the centers themselves, as well as state bodies in terms of cooperation with the MFC. Public services are provided on the basis of agreements on the interaction of bodies with each other and with the “one-stop shop” service. In accordance with this law, municipal and state authorities are obliged to provide the MFC with the necessary information, as well as access to information systems containing such information.

More specific rules for the organization and operation of the MFC divisions are set forth in Government Decree No. 1376 of December 22, 2012. It defines the minimum regulatory requirements for such parameters as the logistics and information support of the MFC, the operating mode, location, area of the center (office), the number of windows and some others. The issue of interaction of centers with state and municipal bodies and the procedure for concluding agreements is covered in the above-mentioned government resolution No. 797. This document also defines the list of services that are implemented through centers and offices of the “one-stop shop” service.

The project for the implementation and development of the multifunctional centers service is led by the Ministry of Economic Development of Russia. In order to build and create new MFC service offices, regional authorities and local governments are watching. It is entrusted to develop the network of centers for the regions mainly at their own expense, however, if necessary, they can receive assistance from the federal budget.

New name MFC: "My Documents"

Over the past three years, the Ministry of Economic Development has been actively developing the MFC project - the addresses of new divisions now and then appeared on the maps of Russian cities. At the end of 2014, it was understood that the MFC needs to change its name. Since then, the rebranding of the multifunctional centers has begun - the service has been called My Documents. Under this name, new offices are opened and old ones are functioning. The updated “one window” service operates under the motto “For all occasions”. The curator of the project, the Ministry of Economic Development, has developed a unified standard for the provision of services for all centers and offices in the country, whatever regions they may be. The ministry said that they set themselves the goal of making a truly friendly and customer-oriented service that could become a reliable person in the process of communicating with government agencies and facilitate the receipt of various documents.

Future plans

Today the functions of the MFC are constantly expanding. The plans of the Ministry of Economic Development to gradually introduce the full support of a person throughout his life. And, more precisely, in the following life situations:

at the birth of a child;
if you change your marital status - a wedding or divorce;
when you change the estate or family name;
when you change your place of residence or stay;
when opening a business (registration of individual entrepreneurs);
at registration land plot, building a house or buying an apartment;
if necessary, restore documents due to their loss;
upon retirement;
at the death of a loved one;
in many other cases.

These are the moments in life when it is especially important for a person not to be distracted by “paperwork” matters, but rather as soon as possible to tackle the current situation.

If the plans of the department are destined to come true, then perhaps the time is not far off when an ordinary Russian in his life never meets a single official. But seriously, the positive effect of the activities of the centers is impossible not to notice. Many compatriots have long had time to evaluate the work of the MFC. Reviews that they leave, in general, say that this innovation is very useful. Yes, we have to admit that not everything is perfect yet. And many service centers and offices are not able to provide a full range of services. But you need to take into account the fact that russian service "One window" is still in its infancy. And the work on its development and improvement has not yet been completed.

Department of Social Protection of the population of the city of Moscow
Registration of benefits in connection with pregnancy, childbirth, in connection with the birth of a child and child care;
Registration of benefits for large families, as well as families raising a disabled child;
Provision of social and legal information;
Acceptance of applications and payment of material and other assistance for burial.

Department of housing policy and housing stock of Moscow
Statement on housing accounting as needing in premises, and also in assistance of the city in acquisition of premises within the limits of city housing programs;
Privatization of residential premises of the housing stock of the city of Moscow;
Providing information about the priority of the provision of residential premises for social rent.

Department of nature management and environmental protection of the city of Moscow
Issuance and cancellation of hunting tickets.

Department of Civil Status Records of Moscow
State registration of the birth of a child, the establishment of paternity, death.

State public institution "City Center for Housing Subsidies"
Acceptance of applications and the organization of the provision of subsidies to citizens for the payment of housing and utilities.

State Housing Inspectorate of Moscow (Moszhilinspektsiya)
Acceptance of applications and issuance of documents on the coordination of the redevelopment of premises and the production of repair and construction works.

State Unitary Enterprise "Moscow City Bureau of Technical Inventory"
Inventory and provision of technical accounting information (technical passport of the premises);
Address registration of real estate.

State institutions Moscow city engineering services areas (GU IP areas)
Registration and issuance of a single housing document;
Provision of a copy of the financial and personal account of the tenant of the dwelling, an extract from the house book, a warrant for the dwelling, copies of the account cards of the owner of the dwelling;
Issue of registration certificates at; about the composition of the family; on cohabitation with the deceased, on registration on the day of death; about the lonely dead; about dependency; address change; about the loss of the order; "House new building" on the replacement of a passport, indicating the reason; payment of utilities and other services (history of payments on the personal account, accounting card); the absence of debt for payment of residential premises, utilities and other services, etc .;
Issuance of the Act of reconciliation of accrued and paid for residential premises and utilities;
Acceptance of applications for registration at the place of residence, for registration and renewal of a passport.

Prefecture of the administrative district of Moscow
Provision of certified copies of documents in the archives of the prefecture.

Government of the Moscow region
Providing certified copies of documents in the archives of the area.

Office of the Federal Migration Service in the city of Moscow
Registration records at the place of residence and at the place of residence; acceptance of documents for issuance / replacement of a passport of a citizen of the Russian Federation; registration and issuance of passports (valid for 5 years); implementation of migration registration.

In most cities in Russia, centers have already been opened where public services can be obtained. The service is provided in a comfortable environment, with the possibility of pre-appointment to a specialist for a specific time. Let us deal with the concept of the MFC - what kind of organization it is, what services it provides and whether it is necessary to pay for admission.

Let's start with decoding the MFC - what is it? The abbreviation hides the abbreviation of the full name: a multifunctional center providing state and municipal services. The created organization is represented under the signature sign "My Documents".

The creators of the MFC are not private individuals. Centers established executive bodies the authorities of the subjects of the Russian Federation to ensure the provision of federal and municipal services. In their work, they are based on the principles:

active interaction between various government departments to speed up the process;
implementation of the “single window” system;
the requirement for the applicant to provide the minimum possible package of documents;
providing a sufficient level of comfort for visitors with the appropriate equipment of the places of reception;
high level of use of information technology.

The centers are regulated by federal and regional laws. The MFC is designed to simplify and accelerate the process of interaction with the authorities by individuals and legal entities. This is achieved by reducing the time for consideration of applications and reducing the number of required documents. The centers help to resist corruption by reducing the number of intermediaries in the way of implementing state programs.

At the same time, all services are provided free of charge, you pay only standard fees - if this is provided by law (for example, for issuing documents), there is no surcharge for the service for issuing papers. During one visit you can arrange several services from different departments at once, even if they are not related to each other.

Functions of the MFC

We understand the decoding of the MFC. What is it, in fact, which functions exactly do the centers perform? The list of duties is quite wide:

In order to qualitatively fulfill their duties, the MFC is entitled to receive information from federal and municipal authorities and third-party organizations, regardless of their form of ownership. The centers can participate in inter-agency advisory bodies and in the development of regulations for the provision of services.

In addition to rights, the MFC has duties. They must control the targeted use of budget funds, ensure the protection of confidential information and personal data, regularly train employees, and provide reports on activities.

What services does the MFC provide?

In each region there is a separate division "My Documents". Therefore, the lists of services provided in different cities may differ - they are determined by the departments with which a particular MFC has entered into agreements. Their full list can be found on the website of the local unit. By law, the entire spectrum of federal government services must be provided.

Most often, “My Documents” interact with the city administration, the branch of the Pension Fund of the Russian Federation, the Ministry of Internal Affairs, the Federal Tax Service, the bailiff service, the foundation social security, bodies of social protection of the population, property and land relations, education and many others.

They help in the centers not only individuals, but also legal entities and individual entrepreneurs. With the help of the MFC, it is possible to register individual entrepreneurs, obtain permission for the construction and design of land plots, issue licenses for different kinds activities.

Citizen centers offer:

To privatize immovable property, obtain documents for housing and technical accounting, the town-planning plan of the site, request information from the Capital Repair Fund.
Issue or dissolve a marriage, register a child, establish custody or adopt a baby.
Replace the civilian passport of the Russian Federation, passport, register a residence permit.
Apply and receive a certificate for maternity capital, as well as implement it to improve housing conditions and receive a child's education.
Register a real estate purchase and sale transaction and ownership rights to it.
Get documents entitling to benefits. To issue a child allowance, a subsidy for the payment of utility services and parental fees for kindergarten, get registered for getting spa vouchers.
Request archival documents, get a place in the municipal hostel or apartment under a social rental contract.
Create an account on the state portal of state services, pass identity verification to increase access.

This is only an incomplete list of services that can be arranged in the centers "My Documents". What services the MFC provides still, you can find on the regional website of the organization or specify by phone support service.

Individuals are given the opportunity to issue a set of documents depending on the life situation that has arisen - change of name, birth of a child. Specialists will create a package of papers that will be needed to resolve the issue, register them and send them to the appropriate departments. As a result, you will receive the entire set of necessary documents in one place.

Order visit the MFC

You can visit the MFC without recording, in the order of a live queue. Choose a branch that suits you geographically, and go to it. You can visit any of them, regardless of the address of the permanent or temporary registration (registration). There is a detailed map on the site of Moscow centers. Clicking on the arrow that marks a specific MFC, a window appears with information - work schedule, address, telephone number, estimated waiting time in the queue. A list of branch services is available.

If you are satisfied with the approximate waiting in the queue (it is calculated by the average value) - go to the organization when it is convenient for you. If you want to reduce the visit time - pre-register in the center via the Internet.

Before visiting, prepare for the visit to complete the paperwork at once. On the Internet site of the MFC there is a description of each service - who can apply for it, what form is the result, the size state duty (if any), list of required documents and deadlines.

Carefully prepare the paper required for processing the desired service. Please note that you must provide the original documents, not their copies. If you need to copy or scan original pages for registration, the center employee will do it on his equipment for free.

After visiting the MFC, you will receive your application number, which can be used to track the stages of its consideration on the website. The employee will verify the information and transfer the documents to legal advisers. Further the packet is sent to the specific department.

When necessary documents will be ready (if the service provides for their issuance) to your mobile phone will send an SMS message with the notification. You can receive the papers at any time by the mode of work of the “My Documents” branch in which you applied.

Now you know everything about the MFC - what kind of organization it is, what are its functions and the list of services provided. With the development of Internet technologies, long queues in stuffy corridors, running around with documents in several rooms, gathering countless references are becoming a thing of the past. Now you can arrange the necessary paper in one place, in a comfortable environment - while saving your time and save the nervous system.